Privacy notice

Cherished Group Limited (company 14318085, registered office Willoughby House, Broad Street, Stamford, England, PE9 1PG), trading as Ticket Hospitality, is the controller of the personal information you give us through this website.

What we collect

• Your name, email address and, if you give them, phone number and company.
• Details of your enquiry: the event, dates, number of guests, preferences, budget and any message.
• If you ask us to call you: your phone number and the day and time you’d like the call.
• The page you enquired from and campaign tags in the link you followed, so we know how you found us.

Why we use it

• To reply to your enquiry and prepare a quote — steps you’ve asked us to take before entering a contract.
• To manage your booking if you go ahead, and to keep the records the law requires.
• To send you news about upcoming events, only if you ticked the box to receive it or, after you’ve had a quote from us, about similar events — and you can unsubscribe at any time.

Who we share it with

Your enquiry is held in our customer system, which is shared with our sister brands in Sporting Escapes Group so the right host can respond. If you book, we share the details needed with the venue, hospitality provider or travel supplier delivering your day. We don’t sell your information.

Service providers

• This website, the enquiry records it creates and our group customer system run on Base44, a hosted app platform that stores and processes them on our behalf.
• Emails about your enquiry or booking are sent through an email service acting on our behalf.
• Fonts and images on this site are served by us and our hosting platform. We don’t load advertising scripts, and we don’t use Google Fonts or social-media plug-ins.
• If you accept analytics cookies on our cookie banner, Google Analytics (Google Ireland Limited) measures how the site is used: pages viewed, the device and approximate location, and whether an enquiry was sent — never the contents of your enquiry. It does not load if you decline. See our cookie policy.

Ask us at the address below if you’d like the current list of providers or details of where they process data.

How long we keep it

Enquiries that don’t become bookings are kept for as long as needed to respond and follow up, then deleted or anonymised. Booking and payment records are kept for as long as accounting and tax law require.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, object to how we use it, or withdraw marketing consent at any time. Email hello@sportingescapesgroup.com. If you’re unhappy with how we’ve handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.